Frequently Asked Quiestions

🛒 Orders & Payment

How can I place an order?
Simply select your chosen item, add it to your basket, and proceed to checkout. Follow the steps to complete your payment securely online.

What payment methods do you accept?
We currently accept major credit and debit cards, as well as secure bank transfers. Full payment details will be provided at checkout.

Can I reserve an item?
As many of our pieces are one-off outlet finds, we are unable to reserve items. To avoid disappointment, we recommend completing your purchase promptly.

🚚 Delivery

How much is delivery?
Delivery costs vary depending on the size and type of item. Full details will be displayed at checkout.

How long does delivery take?
Delivery times differ depending on the product and delivery method. Standard courier items may arrive within a few days, while larger furniture pieces requiring specialist handling may take longer.

Do you deliver outside the UK?
At this time, we only deliver within the UK.

How will my furniture be delivered?
Smaller items are sent via trusted couriers, while larger pieces such as sofas or sideboards are delivered by specialist furniture teams to ensure safe handling.

Can I choose a delivery date?
Yes. For larger items, such as sofas, our delivery partners will contact you to arrange a convenient day. This way you can ensure someone is available to receive the order.

🔄 Returns & Refunds

Can I return my order if I change my mind?
Yes – you may return your item within 14 days of delivery, no reason required. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or not as described.

What if my item arrives damaged or not as described?
In the unlikely event this happens, we will arrange a return at no cost to you and provide a full refund.

How long will it take to get my refund?
Refunds are processed within 14 days of receiving the returned item and after inspection.

🪑 Products

Are the items brand new?
Some pieces are brand new, others may be ex-display or returned items. Each product is carefully inspected before being listed.

Are there any imperfections?
All pieces are checked thoroughly. If an item has minor imperfections, these will be clearly described and shown in the product photos.

Will the exact item in the photo be the one I receive?
Yes. Each product is photographed individually so you know exactly what you are purchasing.

📩 Contact

How can I get in touch?
You can reach us via email, Instagram or Facebook. All details can be found on our Contact page.

When can I expect a reply?
We aim to respond to all enquiries within 24–48 hours.

🌟 About Us

Why buy from us?
Buying from us means enjoying high–quality designer furniture at a fraction of the original price. Most of our pieces are as good as new – carefully inspected, often never used – and always delivered in the best possible condition. With genuine outlet savings, you can bring timeless style into your home without the full retail cost.